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PRODID:-//Loddon Mallee Homelessness Network - ECPv6.15.17.1//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://lmhn.net.au
X-WR-CALDESC:Events for Loddon Mallee Homelessness Network
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TZID:Australia/Melbourne
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210209T093000
DTEND;TZID=Australia/Melbourne:20210209T123000
DTSTAMP:20260421T051154
CREATED:20210118T010240Z
LAST-MODIFIED:20210118T010240Z
UID:5449-1612863000-1612873800@lmhn.net.au
SUMMARY:Complaints Management in Community Housing
DESCRIPTION:Designed in consultation with the Victorian Housing Registrar\, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully\, from the perspective of the complainant as well as the organisation.
URL:https://lmhn.net.au/event/complaints-management-in-community-housing/
LOCATION:Online
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210203T093000
DTEND;TZID=Australia/Melbourne:20210203T123000
DTSTAMP:20260421T051154
CREATED:20210118T005838Z
LAST-MODIFIED:20210118T005838Z
UID:5444-1612344600-1612355400@lmhn.net.au
SUMMARY:Managing Neighbour Nuisance Complaints
DESCRIPTION:This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance\, risk assess a case to protect vulnerable victims; and outline how to take a case management approach when managing anti-social behaviour cases to achieve successful outcomes.
URL:https://lmhn.net.au/event/managing-neighbour-nuisance-complaints/
LOCATION:Online
CATEGORIES:Community Housing,Conflict Management,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210129T100000
DTEND;TZID=Australia/Melbourne:20210129T130000
DTSTAMP:20260421T051154
CREATED:20210118T003909Z
LAST-MODIFIED:20210118T003909Z
UID:5439-1611914400-1611925200@lmhn.net.au
SUMMARY:Rent Setting in Community Housing
DESCRIPTION:This course will provide community housing staff with an understanding of the rules governing how community housing rents are set\, how rents should be expressed on tenancy agreements and how rents are calculated.
URL:https://lmhn.net.au/event/rent-setting-in-community-housing/
LOCATION:Online
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210128T093000
DTEND;TZID=Australia/Melbourne:20210128T123000
DTSTAMP:20260421T051154
CREATED:20210118T003702Z
LAST-MODIFIED:20210118T003702Z
UID:5436-1611826200-1611837000@lmhn.net.au
SUMMARY:Having money conversations with tenants
DESCRIPTION:Talking about money with tenants is a skill.   According to research\, 50% of adults believe that sharing personal money matters is taboo.  When you factor that statistic into the landlord/tenant relationship\, it is easy to see why it can be so difficult to encourage tenants to be honest about their finances.
URL:https://lmhn.net.au/event/having-money-conversations-with-tenants/
LOCATION:Online
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201216T130000
DTEND;TZID=Australia/Melbourne:20201216T150000
DTSTAMP:20260421T051154
CREATED:20201103T023416Z
LAST-MODIFIED:20201103T023416Z
UID:5354-1608123600-1608130800@lmhn.net.au
SUMMARY:Understanding the big social housing picture
DESCRIPTION:Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived\, developed\, and taught Swinburne’s suite of social  housing management courses (Grad Cert\, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. \nThis short course is about understanding the big picture. Why are housing problems in Australia so deep and entrenched\, why is the social housing sector in Australia like it is; how is it different to other countries\, why are housing problems in Australia so deep\, and what are the contemporary debates about social housing management practices such as allocations\, rent setting\, and support services? And what is the relationship between housing and the welfare/income support system? The course is about building knowledge rather than day to day skills. \nThe course will cover: \n\nThe distinctive attributes of the Australian housing system.\nWhat is a housing problem?\nThe different ways low income households can be assisted.\nThe how and why of the Australian social housing system.\nRent setting methods in social housing.\nAllocation systems and problems and issues.\nThe asset management challenge.\n\nIt would be suitable for: \n\nManagement and team leaders\nStaff with responsibility for tenancy and property management\nAnybody interested in Australia’s current housing problems
URL:https://lmhn.net.au/event/understanding-the-big-social-housing-picture/
LOCATION:Online
CATEGORIES:Community Housing,Community Sector,Housing
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201215T100000
DTEND;TZID=Australia/Melbourne:20201215T120000
DTSTAMP:20260421T051154
CREATED:20201103T023207Z
LAST-MODIFIED:20201103T023207Z
UID:5352-1608026400-1608033600@lmhn.net.au
SUMMARY:Why so little social housing? The politics of Australian housing policy
DESCRIPTION:Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived\, developed\, and taught Swinburne’s suite of social  housing management courses (Grad Cert\, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. \nThis workshop provides an understanding of the question ‘Why can’t social housing get greater political traction in Australia?’ For almost three decades social housing has been in decline despite abundant evidence as to need and a mountain of policy ideas for a way forward. The workshop equips participants to understand: \n\nWhy\, despite substantial evidence of housing failure\, there is very little policy reform in Australia.\nWhy the few policy changes we have seen are a much part of the problem as a solution.\nWhat is it in the make of the Australian governance and housing systems social housing cannot get greater political take up?\nWhether the COVID19 crisis will make any real difference to the future of social housing and if so how?\n\nIt would be suitable for: \n\nManagement and team leaders\nStaff with responsibility for tenancy and property management\nAnybody interested in Australia’s current housing problems.
URL:https://lmhn.net.au/event/why-so-little-social-housing-the-politics-of-australian-housing-policy/
LOCATION:Online
CATEGORIES:Affordable Housing,Community Housing,Housing
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201110T093000
DTEND;TZID=Australia/Melbourne:20201110T123000
DTSTAMP:20260421T051154
CREATED:20201102T222927Z
LAST-MODIFIED:20201102T222944Z
UID:5319-1605000600-1605011400@lmhn.net.au
SUMMARY:Measuring the impact of safe\, secure and affordable housing
DESCRIPTION:Positively impacting the lives of tenants is at the core of what we do. Yet we often struggle to measure and communicate this impact in a way that demonstrates the true value of community housing. \nJoin your community housing peers for this 3-hour session on practical skills and tools to immediately put into practice impact measurement and management in your organisation. It is tailored to the needs of community housing organisations seeking to use the CHIA Vic Social Outcomes Framework.
URL:https://lmhn.net.au/event/measuring-the-impact-of-safe-secure-and-affordable-housing/
LOCATION:Online
CATEGORIES:Affordable Housing,Community Housing,Housing
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200311T093000
DTEND;TZID=Australia/Melbourne:20200311T160000
DTSTAMP:20260421T051154
CREATED:20200204T023540Z
LAST-MODIFIED:20200204T023540Z
UID:4698-1583919000-1583942400@lmhn.net.au
SUMMARY:Managing Complex Cases for Housing Workers
DESCRIPTION:This one day training will be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. \nLearning Outcomes: \nAt the end of the training the participants will: \n\nHave a more developed understanding of the factors that contribute to the complexity of cases.\nUnderstand the need for a detailed assessment of the individual and the need for clear\, specific agreed upon goals between all parties working with the client.\nBe able to describe a process for managing complex cases and understand how to implement that process.\nHave extended their skills in working collaboratively and productively with clients\, their families (where relevant) and other service providers.\nHave developed their understanding of common barriers to change for individuals\, including systems issues\, and how to overcome those barriers.
URL:https://lmhn.net.au/event/managing-complex-cases-for-housing-workers/
LOCATION:CHIA VIC\, Level 1\, 128 Exhibition St\, Melbourne\, Victoria\, Australia
CATEGORIES:Case Management,Communication,Community Housing,Professional Development
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200310T093000
DTEND;TZID=Australia/Melbourne:20200310T160000
DTSTAMP:20260421T051154
CREATED:20200204T023043Z
LAST-MODIFIED:20200204T023043Z
UID:4695-1583832600-1583856000@lmhn.net.au
SUMMARY:Maximising Income – Get off the down escalator and ride the lift to improved performance
DESCRIPTION:There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017.  Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions. \nThis workshop asks two valuable questions: \n\nAre we using the most effective means possible to encourage our tenants to engage with us?\nAre we using the most cost-effective means possible to increase income?\n\nDelegates will consider best practice from both Australia and abroad in respect of developing a rent payment culture\, sustaining tenancies\, maximising the rent we charge and maximising the rent we collect. \nDelegates will consider preventative measures\, strategies for dealing with financial exclusion and financial resilience and using behavioural insights to influence tenants’ behaviour.   Delegates will be provided with the framework to evaluate existing processes and formulate new strategies for maximising income.
URL:https://lmhn.net.au/event/maximising-income-get-off-the-down-escalator-and-ride-the-lift-to-improved-performance/
LOCATION:CHIA VIC\, Level 1\, 128 Exhibition St\, Melbourne\, Victoria\, Australia
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200211T093000
DTEND;TZID=Australia/Melbourne:20200211T123000
DTSTAMP:20260421T051154
CREATED:20200203T230408Z
LAST-MODIFIED:20200203T230408Z
UID:4684-1581413400-1581424200@lmhn.net.au
SUMMARY:Gaining Entry to Rented Premises
DESCRIPTION:When managing properties\, housing workers need to gain entry to the rented premises on occasions. \nThis may be for the purposes of maintenance\, to check on reports that the tenant has breached their lease or the Residential Tenancies Act (RTA)\, or to conduct a routine inspection. \nTenants have a right to quiet enjoyment of their premises and the RTA sets out the way an inspection must be notified and conducted. \nIt is important that housing workers know how to do this correctly. On the other hand\, tenants have a duty under the RTA to allow entry if they have been notified properly. \nHousing workers need to know the steps they can take if this occurs.
URL:https://lmhn.net.au/event/gaining-entry-to-rented-premises/
LOCATION:CHIA VIC\, Level 1\, 128 Exhibition St\, Melbourne\, Victoria\, Australia
CATEGORIES:Community Housing,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
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