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X-WR-CALNAME:Loddon Mallee Homelessness Network
X-ORIGINAL-URL:https://lmhn.net.au
X-WR-CALDESC:Events for Loddon Mallee Homelessness Network
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TZID:Australia/Melbourne
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DTSTART:20190406T160000
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210222T130000
DTEND;TZID=Australia/Melbourne:20210222T160000
DTSTAMP:20260421T042844
CREATED:20210118T011014Z
LAST-MODIFIED:20210118T011014Z
UID:5455-1613998800-1614009600@lmhn.net.au
SUMMARY:Tenants and Neighbours – How to get along
DESCRIPTION:Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation?  What on earth can you do?
URL:https://lmhn.net.au/event/tenants-and-neighbours-how-to-get-along-2/
LOCATION:Online
CATEGORIES:Communication,Conflict Management,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210209T093000
DTEND;TZID=Australia/Melbourne:20210209T123000
DTSTAMP:20260421T042844
CREATED:20210118T010240Z
LAST-MODIFIED:20210118T010240Z
UID:5449-1612863000-1612873800@lmhn.net.au
SUMMARY:Complaints Management in Community Housing
DESCRIPTION:Designed in consultation with the Victorian Housing Registrar\, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully\, from the perspective of the complainant as well as the organisation.
URL:https://lmhn.net.au/event/complaints-management-in-community-housing/
LOCATION:Online
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210203T093000
DTEND;TZID=Australia/Melbourne:20210203T123000
DTSTAMP:20260421T042844
CREATED:20210118T005838Z
LAST-MODIFIED:20210118T005838Z
UID:5444-1612344600-1612355400@lmhn.net.au
SUMMARY:Managing Neighbour Nuisance Complaints
DESCRIPTION:This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance\, risk assess a case to protect vulnerable victims; and outline how to take a case management approach when managing anti-social behaviour cases to achieve successful outcomes.
URL:https://lmhn.net.au/event/managing-neighbour-nuisance-complaints/
LOCATION:Online
CATEGORIES:Community Housing,Conflict Management,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210129T100000
DTEND;TZID=Australia/Melbourne:20210129T130000
DTSTAMP:20260421T042844
CREATED:20210118T003909Z
LAST-MODIFIED:20210118T003909Z
UID:5439-1611914400-1611925200@lmhn.net.au
SUMMARY:Rent Setting in Community Housing
DESCRIPTION:This course will provide community housing staff with an understanding of the rules governing how community housing rents are set\, how rents should be expressed on tenancy agreements and how rents are calculated.
URL:https://lmhn.net.au/event/rent-setting-in-community-housing/
LOCATION:Online
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210128T093000
DTEND;TZID=Australia/Melbourne:20210128T123000
DTSTAMP:20260421T042844
CREATED:20210118T003702Z
LAST-MODIFIED:20210118T003702Z
UID:5436-1611826200-1611837000@lmhn.net.au
SUMMARY:Having money conversations with tenants
DESCRIPTION:Talking about money with tenants is a skill.   According to research\, 50% of adults believe that sharing personal money matters is taboo.  When you factor that statistic into the landlord/tenant relationship\, it is easy to see why it can be so difficult to encourage tenants to be honest about their finances.
URL:https://lmhn.net.au/event/having-money-conversations-with-tenants/
LOCATION:Online
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201201T133000
DTEND;TZID=Australia/Melbourne:20201201T163000
DTSTAMP:20260421T042844
CREATED:20201103T014559Z
LAST-MODIFIED:20201103T014559Z
UID:5344-1606829400-1606840200@lmhn.net.au
SUMMARY:Introduction to Residential Tenancies Act
DESCRIPTION:The Residential Tenancies Act (RTA) is the most important legislative framework for the community housing sector. \nThis course will give new housing and tenancy workers the basic skills and understanding of the RTA\, and how to use it in their day-to-day work. \nThis course introduces delegates to the Residential Tenancies Act as it currently stands. It alerts participants to the changes arising from the Residential Tenancies Amendment Act 2018 and gives clarity around the changes in place as a result of COVID-19.   \nThe workshop takes a blended learning approach which provides fantastic added value: \n\nJoin the workshop from any device\, laptop\, desktop\, tablet or mobile phone.\nDownloadable materials\nE-learning exercises\nA fully interactive on-line workshop lasting approximately 3 hours with a break.\nEach delegate will be offered free 30 minutes post course individual telephone/video coaching which can be used to further personalise the learning and build confidence\n\nThe workshop would be suitable for: \n\nNew housing workers\nExperienced housing workers who need to ow more about the RTA\nExperienced housing workers or managers who are new to the community sector\nManagers who need to incorporate RTA procedures into their organisation’s policies and procedures
URL:https://lmhn.net.au/event/introduction-to-residential-tenancies-act/
LOCATION:Online
CATEGORIES:Case Management,Law,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201130T100000
DTEND;TZID=Australia/Melbourne:20201130T130000
DTSTAMP:20260421T042844
CREATED:20201103T014211Z
LAST-MODIFIED:20201103T014211Z
UID:5342-1606730400-1606741200@lmhn.net.au
SUMMARY:Hoarding and Living in Squalor
DESCRIPTION:Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services\, community health agencies\, environmental health agencies\, the fire service\, police\, animal protection agencies and more. \nThis course is designed to raise awareness of hoarding and squalor\, and provide some practical guidance on best practices responses. \nAt the completion of this training you should be able to: \n\nDefine hoarding\nDescribe why people hoard\nDescribe the psychology behind hoarding\nIdentify hoarding and squalor triggers and signposts\nIdentify dangers and minimise risk\nEstablish and maintain positive and productive relationships\nUse accepted tools and techniques
URL:https://lmhn.net.au/event/hoarding-and-living-in-squalor/
LOCATION:Online
CATEGORIES:Case Management,Mental Health,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201118T093000
DTEND;TZID=Australia/Melbourne:20201118T110000
DTSTAMP:20260421T042844
CREATED:20201103T010839Z
LAST-MODIFIED:20201103T010839Z
UID:5332-1605691800-1605697200@lmhn.net.au
SUMMARY:Managing Contested VCAT Disputes
DESCRIPTION:Community Housing Organisations are reporting an increase in tenants being represented at VCAT and as a result\, complex and costly legal arguments and procedures are arising. \nThis 1.5 hour session\, led by Barrister Joel Silver and Lawyer Ellen Turner\, has been developed to help community housing workers understand the technical and substantive arguments often put forward by tenants’ legal representatives. \nIt will also help participants to manage cases that involve significant preparation\, lengthy hearings\, decisions about evidence and/or cross examination of witnesses. \nParticipants are encouraged to provide anonymous details of past situations where the tenant having legal representation so real-life situations can be workshopped in this interactive session. \nThe seminar is aimed at \n\nTenancy workers who are on the “front lines” and may be involved in the preparation of VCAT proceedings and/or attending as witnesses at VCAT.\nExperienced housing workers who will run the matter at VCAT.\nManagers who determine when legal action is appropriate to manage the tenancy dispute.
URL:https://lmhn.net.au/event/managing-contested-vcat-disputes/
LOCATION:Online
CATEGORIES:Tenancy,VCAT
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20201109T100000
DTEND;TZID=Australia/Melbourne:20201109T130000
DTSTAMP:20260421T042844
CREATED:20201102T222728Z
LAST-MODIFIED:20201102T222728Z
UID:5317-1604916000-1604926800@lmhn.net.au
SUMMARY:Tenants and Neighbours – How to get along
DESCRIPTION:Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation?  What on earth can you do? \nThis training program\, created by Goodhardt Consulting\, tackles this scenario by looking at: \n\nthe nature of conflict and the perspective of each side\nhow conflict escalates\, and what can prevent this\nlistening skills and techniques and knowing when to use them\nquestioning techniques to probe for underlying interests\ntechniques for turning conflict into conversation\, and working together rather than working against\nthe concept of Perpetual Problems and how a continual search for resolution can become frustrating and how to prevent gridlock.\n\nTrainer Ian Goodhardt holds Masters degrees in Counselling and Conflict resolution.  He has worked in family law mediation for over 10 years. Ian is an accredited Mental Health First Aid (MHFA) instructor and has been teaching this course since 2006. \nWho should attend? \n\nfrontline workers\nhousing/tenancy workers\ncase managers\ncommunity development workers and tenant (resident) leaders\nhousing advocates\nmanagers and supervisors.
URL:https://lmhn.net.au/event/tenants-and-neighbours-how-to-get-along/
LOCATION:Online
CATEGORIES:Housing,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200310T093000
DTEND;TZID=Australia/Melbourne:20200310T160000
DTSTAMP:20260421T042844
CREATED:20200204T023043Z
LAST-MODIFIED:20200204T023043Z
UID:4695-1583832600-1583856000@lmhn.net.au
SUMMARY:Maximising Income – Get off the down escalator and ride the lift to improved performance
DESCRIPTION:There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017.  Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions. \nThis workshop asks two valuable questions: \n\nAre we using the most effective means possible to encourage our tenants to engage with us?\nAre we using the most cost-effective means possible to increase income?\n\nDelegates will consider best practice from both Australia and abroad in respect of developing a rent payment culture\, sustaining tenancies\, maximising the rent we charge and maximising the rent we collect. \nDelegates will consider preventative measures\, strategies for dealing with financial exclusion and financial resilience and using behavioural insights to influence tenants’ behaviour.   Delegates will be provided with the framework to evaluate existing processes and formulate new strategies for maximising income.
URL:https://lmhn.net.au/event/maximising-income-get-off-the-down-escalator-and-ride-the-lift-to-improved-performance/
LOCATION:CHIA VIC\, Level 1\, 128 Exhibition St\, Melbourne\, Victoria\, Australia
CATEGORIES:Community Housing,Professional Development,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200228T093000
DTEND;TZID=Australia/Melbourne:20200228T133000
DTSTAMP:20260421T042844
CREATED:20200204T022523Z
LAST-MODIFIED:20200204T022523Z
UID:4691-1582882200-1582896600@lmhn.net.au
SUMMARY:Management in Rooming Houses
DESCRIPTION:Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. \nThis course will give new rooming house workers an understanding of how rooming houses work\, both legally and practically\, and take them through many aspects of their job role.
URL:https://lmhn.net.au/event/management-in-rooming-houses/
LOCATION:CHIA VIC\, Level 1\, 128 Exhibition St\, Melbourne\, Victoria\, Australia
CATEGORIES:Professional Development,Rooming Houses,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20200211T093000
DTEND;TZID=Australia/Melbourne:20200211T123000
DTSTAMP:20260421T042844
CREATED:20200203T230408Z
LAST-MODIFIED:20200203T230408Z
UID:4684-1581413400-1581424200@lmhn.net.au
SUMMARY:Gaining Entry to Rented Premises
DESCRIPTION:When managing properties\, housing workers need to gain entry to the rented premises on occasions. \nThis may be for the purposes of maintenance\, to check on reports that the tenant has breached their lease or the Residential Tenancies Act (RTA)\, or to conduct a routine inspection. \nTenants have a right to quiet enjoyment of their premises and the RTA sets out the way an inspection must be notified and conducted. \nIt is important that housing workers know how to do this correctly. On the other hand\, tenants have a duty under the RTA to allow entry if they have been notified properly. \nHousing workers need to know the steps they can take if this occurs.
URL:https://lmhn.net.au/event/gaining-entry-to-rented-premises/
LOCATION:CHIA VIC\, Level 1\, 128 Exhibition St\, Melbourne\, Victoria\, Australia
CATEGORIES:Community Housing,Tenancy
ORGANIZER;CN="Community Housing Industry Association of Victoria":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
END:VCALENDAR