Maximising Income – Get off the down escalator and ride the lift to improved performance

There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017.  Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions.

This workshop asks two valuable questions:

1. Are we using the most effective means possible to encourage our tenants to engage with us?
2. Are we using the most cost-effective means possible to increase income?

Delegates will consider best practice from both Australia and abroad in respect of developing a rent payment culture, sustaining tenancies, maximising the rent we charge and maximising the rent we collect.

Delegates will consider preventative measures, strategies for dealing with financial exclusion and financial resilience and using behavioural insights to influence tenants’ behaviour.   Delegates will be provided with the framework to evaluate existing processes and formulate new strategies for maximising income.