Practice Guides


DHHS Information & Resources for Professionals
Tenants Victoria Guides to COVID Impact on Tenancy
Consumer Affairs Financial Support for Businesses & Workers

Education Resources

Fact sheets on homelessness funding
Homelessness Sector Acronyms
Good Practice Guides to Housing Focused Support (2015)

Family Violence

Differences between Anger Management and Men’s Behaviour Change programs
Family Violence Protection Tenancy Kit
Domestic & Family Violence Referral Options
10 year Industry Plan: Building from Strength to Strength (2017)
Disability & Family Violence Crisis Response

First Nations

Appropriate terminology relating to indigenous people
Community Housing: Aboriginal Cultural Safety Framework


Victorian Eyecare Service 
Victorian Concessions Guide
Pet Medical Crisis Fund

Housing Access

A Place To Call Home (2021)

A Place To Call Home – Factsheet For Families (2021)

A Place To Call Home – Factsheet for Support Workers (2021)

APTCH Factsheet Support Workers
Fact Sheet for Families
Private Rental Assistance Program Guidelines (2019)
Victorian Housing Register Guidelines

Human Rights

Community Organisations and the Charter of Human Rights (2018)
Charter of Human Rights and Responsibilities
Homelessness is Human Rights Issue (2008)

Mental Health

Hoarding Resources in the Loddon Mallee


Practice Guidelines for Victorian Homelessness Services and their interface with the National Disability Insurance Scheme (2019)

Older People

Death of a Partner: A practical guide for partners and family
Safeguarding the End of the Rainbow: A guide to help LGBTI people plan and end of life of their choice

Opening Doors

Prisoner Post Release Support

Initial Assessment & Planning; Prisoner Exit Program

Social Housing Information Platform (SHIP)

Reimbursement form for SHS worker training
DHHS Specialist Homelessness Sector Reimbursement Policy
Relief Staff Verification
DHHS Specialist Homelessness Sector Reimbursement Policy
Reimbursement Claim Form
Relief Staff Verification

DFFH Housing Allocations Manual-
Pt.1 Introduction
Pt.2 Priority Housing
Pt.3 Offers of Housing
Pt. 4 Signing the Residential Tenancy Agreement