Practice Guides

Education Resources

Fact sheets on homelessness funding
Homelessness Sector Acronyms
Good Practice Guides to Housing Focused Support (2015)

Family Violence

Differences between Anger Management and Men’s Behaviour Change programs
Domestic & Family Violence Support Group Listing (2017)
Family Violence Protection Tenancy Kit (2017)
Domestic & Family Violence Referral Options (2018)
10 year Industry Plan: Building from Strength to Strength (2017)
Disability & Family Violence Crisis Response (2018)


Victorian Eyecare Service 
Victorian Concessions Guide
Pet Medical Crisis Fund

Housing Access

A Place to Call Home Guidelines (2016)
APTCH Factsheet Support Workers
Fact Sheet for Families
Private Rental Assistance Program Guidelines (2017)
Victorian Housing Register Guidelines

Human Rights

Community Organisations and the Charter of Human Rights (2018)
Charter of Human Rights and Responsibilities
Homelessness is Human Rights Issue (2008)

Indigenous Australians

Appropriate terminology relating to indigenous people

Mental Health

Hoarding Resources in the Loddon Mallee


Practice Guidelines for Victorian Homelessness Services and their interface with the National Disability Insurance Scheme (2019)

Older People

Death of a Partner: A practical guide for partners and family
Safeguarding the End of the Rainbow: A guide to help LGBTI people plan and end of life of their choice

Opening Doors

Social Housing Information Platform (SHIP)

Collection Manual (2019)
Training Manual (2012)
SHIP Training & Resources



Reimbursement form for SHS worker training
DHHS Specialist Homelessness Sector Reimbursement Policy
Relief Staff Verification
DHHS Specialist Homelessness Sector Reimbursement Policy
Reimbursement Claim Form
Relief Staff Verification


The Victorian Green Renter’s Guide
Renting a Home: A guide for tenants

DHHS Office of Housing Allocations Manual-
Pt.1 Introduction
Pt.2 Priority Housing
Pt.3 Offers of Housing
Pt. 4 Signing the Residential Tenancy Agreement