Practice Guides

Education Resources

Fact sheets on homelessness funding

Homelessness Sector Acronyms

Good Practice Guides to Housing Focused Support (2015)

Family Violence

Differences between Anger Management and Men’s Behaviour Change programs

Domestic & Family Violence Support Group Listing (2017)

Family Violence Protection Tenancy Kit (2017)

Domestic & Family Violence Referral Options (2018)

10 year Industry Plan: Building from Strength to Strength (2017)


Victorian Eyecare Service 

Victorian Concessions Guide

Disability & Family Violence Crisis Response (2018)

Pet Medical Crisis Fund

Housing Access

A Place to Call Home Guidelines (2016)

APTCH Factsheet Support Workers

Fact Sheet for Families

Private Rental Assistance Program Guidelines (2017)

Victorian Housing Register Guidelines

Human Rights

Community Organisations and the Charter of Human Rights (2018)

Charter of Human Rights and Responsibilities

Homelessness is Human Rights Issue (2008)

Indigenous Australians

Appropriate terminology relating to indigenous people


Practice Guidelines for Victorian Homelessness Services and their interface with the National Disability Insurance Scheme (2019)

Older People

Death of a Partner: A practical guide for partners and family

Safeguarding the End of the Rainbow: A guide to help LGBTI people plan and end of life of their choice

Opening Doors

Social Issues

Hoarding Resources in the Loddon Mallee

Social Housing Information Platform (SHIP)

Collection Manual (2019)

Training Manual (2012)

SHIP Training & Resources


Reimbursement form for SHS worker training

DHHS Specialist Homelessness Sector Reimbursement Policy

Relief Staff Verification

DHHS Specialist Homelessness Sector Reimbursement Policy

Reimbursement Claim Form

Relief Staff Verification


The Victorian Green Renter’s Guide

Renting a Home: A guide for tenants

DHHS Office of Housing Allocations Manual-

Pt.1 Introduction

Pt.2 Priority Housing

Pt.3 Offers of Housing

Pt. 4 Signing the Residential Tenancy Agreement