Victoria
| Helpline/ Counselling service |
Description | 24-hour service? | Contact |
|---|---|---|---|
| 1800 My Options | Provides information and referrals for sexual and reproductive health, specifically contraception, unplanned pregnancy, abortion, and sexual health care. | No | 1800 696 784 NRS : 1300 555 727 Interpreter: 13 14 50Mon to Fri: 9 am to 5 pm (excluding public holidays)1800 My Options |
| ACD | Provides free support for parents and families of children with any type of disability, to help understand and advocate for their child’s rights and needs. Also available for professionals who work with children and their families. | 03 9880 700 Regional: 1800 654 013Mon to Fri: 9 am to 5 pmAssociation for Children with Disability – Support Line |
|
| Anxiety Recovery Centre Victoria | Provides support, information and referral to people with anxiety disorders, their families and carers, and mental health care providers. | 1300 269 438 or 03 9830 0533
Mon to Fri: 10 am to 8:30 pm |
|
| Carers Victoria Advisory Line | Provides information, support and referrals to caring families in Victoria. | No | 1800 514 845
Mon to Fri: 9 am to 5 pm (excluding public holidays) |
| Djirra Aboriginal Family Violence Legal Service | Provides telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence. | No | 1800 105 303
Mon to Fri: 9 am to 5 pm |
| DirectLine | Provides free and confidential counselling, information and referral for alcohol and drug-related matters. Online chat service is also available. | Yes | 1800 888 236 |
| Family Drug and Gambling Help Line (from the Self Help Addition Resource Centre) | A confidential telephone support service staffed by volunteers with experience of Alcohol and Other Drugs (AOD) and gambling issues within the family. | Yes | 1300 660 068 |
| Gambler’s Help | Provides support to people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control. Peer support available. | Yes | 1800 858 858
1800 262 376 (Youth service) |
| inTouch Multicultural Centre Against Family Violence | For women and children from culturally and linguistically diverse (CALD) backgrounds who are victims/survivors of domestic violence. Interpreter services are available. | No | 1800 755 988 or (03) 9413 6500Mon to Fri: 9 am to 4:30 pminTouch Multicultural Centre Against Family Violence |
| Legal Help (Victorian Legal Aid) | Free legal advice from Victorian Legal Aid. Online ‘Legal Help Chat’ is also available. | 1300 792 387
Mon to Fri: 8 am to 6 pm |
|
| Maternal and Child Health Line | Available to Victorian families with children from birth to school age. Provides information, support and guidance regarding child health, nutrition, breast-feeding, maternal and family health and parenting. | Yes | 13 22 29 |
| Parentline | Provides a telephone, counselling, advisory and information service for parents and carers with children aged up to 18 years. | No | 13 22 89
Mon to Sun: 8 am to 12 am |
| Rainbow Door | Provides advice, support and referrals to all LGBTIQ+ people in Victoria, their friends, family and peers. SMS support is also available, with texts returned during operating hours. | No | 1800 729 367 0408 017 246 (SMS support)Mon to Sun: 10 am to 5 pmGet Support – Rainbow Door |
| Safe Steps Family Violence Response Centre | Provides crisis telephone support, information and referral to safe accommodation (refuge) for women experiencing violence and abuse in their relationships. Web chat service is also available. | Yes* | 1800 015 188 or (03) 9928 9600
Safe Steps Family Violence Response *Web chat available Mon to Fri: 9 am to 12 am (excluding public holidays) |
| Sexual Assault Crisis Line | An after-hours, confidential, telephone crisis counselling and information support service for victim/survivors of both past and recent sexual assault. | Yes | 1800 806 292
Mon to Sun: 5 pm to 9 am During business hours you will be directed to your local Centre Against Sexual Assault. |
| SuicideLine | For people who are feeling suicidal or who are concerned about another person who may be suicidal. Also for people who are grieving or emotionally affected after a suicide. Online chat and video chat services are also available. | Yes | 1300 651 251 |
| Wire Women’s Support Line | Provides support, information and referrals to women, non-binary and gender diverse people on any issues, such as: family relationships and legal issues; domestic/family violence; housing and homelessness; emotional wellbeing; mental health – anxiety, fear, stress and depression; and job search, study options and community volunteering. | No | 1300 134 130
Mon to Fri: 9 am to 5 pm Chat service available: 9:30 am to 4:30 pm |
| YoDAA—Youth Drug and Alcohol Advice Service | Provides information, counselling and referrals for young people, families, youth workers and school staff affected by drug and alcohol use. | Yes | 1800 458 685
Mon to Fri: 9 am to 8 pm |