AHURI Report: Workplace trauma on the social housing and homelessness frontline

What this research is about
This research explores workplace trauma in Australia’s social housing and homelessness services – including its extent, causes and impacts. It examines current practices to address this trauma, options to mitigate it, and guiding principles for response.

Why this research is important
People working in the housing and homelessness sector are exposed to significant trauma due to their role as service providers of last resort for individuals with complex needs. A national survey of frontline staff reveals almost universal exposure to workplace aggression and tenant and client distress.

There is a need to understand how to minimise workplace trauma and create safer environments for frontline staff

You can read further here and there is some sobering statistics of the impacts on frontline workers in our sector.