On completion of this course participants will be able to fully utilise client and staff management features, manage SHIP user accounts, ou About this Event Prior to attending the Virtual...
This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive. Participants will learn simple, practical strategies to help keep themselves safe at...
Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective...
Are you in a front-line role, interacting with clients? Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are...
It is important that practitioners working with families experiencing homelessness understand the impact this experience can have on parenting and provide appropriate support. By supporting parents to have a positive...
This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on best practices responses.
Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation? What on earth can you do?
So you have heard about the communities around Australia who are seeking to end homelessness, you want to be a part of it, but aren’t sure where to start. This...
Ending Homelesness requires working collaboratively outside organisation and agency silos, this is hard enough without having to deal with different networks and systems, when we're all using the technology in...
Online webinar delivered by: Iain De Jong - President and CEO of Org Code. Based in Canada Org Code created the VI-SPDAT. The VI-SPDAT is a prescreen instrument designed to...
Creating a by-name list of everyone sleeping rough in your community is a central part of efforts to end homelessness, but how do you create one, what do you need...
Ending Homelessness is possible, this session will explain how communities around the world are demonstrating this and how communities in Australia are seeking to implement the Zero Homelessness Methodology though...
