Introduction to change management

Online

The pace of today’s world moves ever so quickly. To survive and thrive the organisations who succeed are those who best adapt to our changing landscape. An understanding of the...

$250.00

Managing Neighbour Nuisance Complaints

Online

This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach...

$270.00

Complaints Management in Community Housing

Online

Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective...

$270.00

The Incidental Counsellor Course

Online

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are...

$320.00

Hoarding and Living in Squalor

Online

This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on best practices responses.

$270.00

Tenants and Neighbours – How to get along

Online

Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation?  What on earth can you do?

$250.00