When managing properties, housing workers need to gain entry to the rented premises on occasions. This may be for the purposes of maintenance, to check on reports that the tenant...
There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017. Rent debt is increasing...
This one day training will be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. Learning Outcomes: At...
Positively impacting the lives of tenants is at the core of what we do. Yet we often struggle to measure and communicate this impact in a way that demonstrates the...
Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social housing management...
Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social housing management...
Talking about money with tenants is a skill. According to research, 50% of adults believe that sharing personal money matters is taboo. When you factor that statistic into the landlord/tenant...
This course will provide community housing staff with an understanding of the rules governing how community housing rents are set, how rents should be expressed on tenancy agreements and how...
This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach...
Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective...
