Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry...
Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run high. Those crucial conversations where we must...
This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach...
This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive. Participants will learn simple, practical strategies to help keep themselves safe at...
Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation? What on earth can you do?
