When managing properties, housing workers need to gain entry to the rented premises on occasions. This may be for the purposes of maintenance, to check on reports that the tenant...
Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing. They are governed by different provisions within the Residential Tenancies...
There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017. Rent debt is increasing...
Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation? What on earth can you do? This training...
Community Housing Organisations are reporting an increase in tenants being represented at VCAT and as a result, complex and costly legal arguments and procedures are arising. This 1.5 hour session,...
Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness. In some cases it can lead to situations where a person is living in squalor. ...
The Residential Tenancies Act (RTA) is the most important legislative framework for the community housing sector. This course will give new housing and tenancy workers the basic skills and understanding...
Talking about money with tenants is a skill. According to research, 50% of adults believe that sharing personal money matters is taboo. When you factor that statistic into the landlord/tenant...
This course will provide community housing staff with an understanding of the rules governing how community housing rents are set, how rents should be expressed on tenancy agreements and how...
This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach...
Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective...
Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation? What on earth can you do?
