Talking about money with tenants is a skill. According to research, 50% of adults believe that sharing personal money matters is taboo. When you factor that statistic into the landlord/tenant...
This course will provide community housing staff with an understanding of the rules governing how community housing rents are set, how rents should be expressed on tenancy agreements and how...
The pace of today’s world moves ever so quickly. To survive and thrive the organisations who succeed are those who best adapt to our changing landscape. An understanding of the...
So you have heard about the communities around Australia who are seeking to end homelessness, you want to be a part of it, but aren’t sure where to start. This...
This workshop is for new workers. It explores the Specialist Homelessness Information Platform (SHIP). About this Event Prior to attending the Virtual Classroom session of the training, it is highly...
This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach...
On completion of this course participants will be able to fully utilise client and staff management features, manage SHIP user accounts, ou About this Event Prior to attending the Virtual...
This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive. Participants will learn simple, practical strategies to help keep themselves safe at...
Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective...
Are you in a front-line role, interacting with clients? Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are...
It is important that practitioners working with families experiencing homelessness understand the impact this experience can have on parenting and provide appropriate support. By supporting parents to have a positive...
This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on best practices responses.
