Rent Setting in Community Housing
OnlineThis course will provide community housing staff with an understanding of the rules governing how community housing rents are set, how rents should be expressed on tenancy agreements and how...
$270.00
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Introduction to change management
OnlineThe pace of today’s world moves ever so quickly. To survive and thrive the organisations who succeed are those who best adapt to our changing landscape. An understanding of the...
$250.00
Ending Homelessness through Action Planning, Connections Week and Improvement Teams
OnlineSo you have heard about the communities around Australia who are seeking to end homelessness, you want to be a part of it, but aren’t sure where to start. This...
$65.00
Specialist Homelessness Information Platform (SHIP) – Introduction
OnlineThis workshop is for new workers. It explores the Specialist Homelessness Information Platform (SHIP). About this Event Prior to attending the Virtual Classroom session of the training, it is highly...
Free
Managing Neighbour Nuisance Complaints
OnlineThis workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach...
$270.00
Specialist Homelessness Information Platform (SHIP) – Advanced
OnlineOn completion of this course participants will be able to fully utilise client and staff management features, manage SHIP user accounts, ou About this Event Prior to attending the Virtual...
Free
Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive
OnlineThis training is for anyone who may have to deal with situations where individuals are angry and/or aggressive. Participants will learn simple, practical strategies to help keep themselves safe at...
Complaints Management in Community Housing
OnlineDesigned in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective...
$270.00
The Incidental Counsellor Course
OnlineAre you in a front-line role, interacting with clients? Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are...
$320.00
Families and Homelessness: Supporting Parents and Improving Outcomes for Children
Webinar , AustraliaIt is important that practitioners working with families experiencing homelessness understand the impact this experience can have on parenting and provide appropriate support. By supporting parents to have a positive...
Free
Hoarding and Living in Squalor
OnlineThis course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on best practices responses.
$270.00
Tenants and Neighbours – How to get along
OnlineIs your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation? What on earth can you do?
$250.00